2.1. The information at the web-site is provided by the web-site operator – Golden Reels B.V., under the license of the Golden Reels B.V., a Curacao based company with address at New Haven Office Center, Emacipatie Blvd., Dominico F. “Don Martina, 31, Willemstad, Curacao, Company Registration Number: 150467, Master Gaming License #5536/JAZ which is fully licensed and regulated by the laws of that country. References in the Terms to "us", "our," "we" or the “the Company” are references to the relevant company who you are contracting with, as specified above. Please address all your queries to [email protected]
3.1. The Company reserve the right to amend, modify, update and change any of the Terms for a number of reasons, including commercial, legal (to comply with new laws or regulations) or customer service. The most up-to-date Terms and their effective date are available on the Website. We will notify the player of any such amendment, modification or change by publishing the new version of the Terms on the Website. It is the responsibility of the player to make sure that he is aware of the current terms and conditions of the Terms and the Company advises the player to check for updates on a regular basis. The Company reserves the right to modify the Website, services and software and/or change the system specification requirements necessary to access and use the services at any time and without prior notice.
3.2. If any change is unacceptable to you, you may either cease using the Website, and/or close Your Account by complying with paragraph 12 of the Terms. Your continued use of any part of the Website after the date on which the Terms are stated to come into effect will be deemed to be your binding acceptance of the revised Terms, including (for the avoidance of doubt) any additions, removals, substitutions or other changes to the identity of the Company in paragraph 2.1 of the Terms, whether or not you have had notice of, or have read, the revised Terms.
4.1. No-one under the age of 18 or the age of legal consent for engaging in the activities included in the services under the laws of any jurisdiction, whichever is higher ("Legal of Age") may use the services under any circumstances and any person not Legally of Age who uses the services will be in breach of the terms of this Terms. The Company reserves the right to request proof of age at any stage to verify that persons not Legal of Age are not using the services. The Company may cancel a person's account and exclude a person from using the services if proof of age is not provided or if the Company suspects that a person using the services is not Legal of Age.
4.2. Internet gambling may not be legal in some jurisdictions. You understand and accept that the Company is unable to provide you with any legal advice or assurances in respect of your use of the Services and the Company makes no representations whatsoever as to the legality of the Services in your jurisdiction. Use the services on the Website are at your sole option, discretion and risk, and you are solely responsible for ascertaining whether it is legal in your jurisdiction.
4.3. The Company does not intend to enable you to contravene applicable law. You represent, warrant and agree to ensure that your use Website services will comply with all applicable laws, statutes and regulations. The Company shall not be responsible for any illegal or unauthorized use of the Website services by you.
4.4. The Company forbids accounts to be opened by, or make any deposits nor used from, customers who are residents (or citizens) of United States of America, Spain, Italy, Sweden, France, United Kingdom, Denmark, Portugal, Hungary, Taiwan, Hong Kong, Macau, Czech Republic, Latvia, Lithuania, Estonia, Slovakia, Belgium, Netherlands. This list of jurisdictions may be changed by the Company from time to time with or without notice. You agree that you are not allowed to open an account, nor attempt to use Your Account, if you are resident or located in any of the listed jurisdictions, otherwise your account will be blocked. The company may at its sole discretion make a decision regarding deposit or balance withdrawals or any other funds placed on blocked accounts.
4.5. You are fully responsible for any applicable taxes and fees resulting from proceeds gained from the use of the Website. If winnings are taxable in your jurisdiction, you are required to keep track and report the winnings to the appropriate authorities.
5.1. In order to open an account (“Your Account”) to use the Website services, you should provide your e-mail address, choose a password and fill-out the information required to complete the registration by providing us with the personal information, including your name, date of birth and phone number.
5.2. Your name on Your Account must match your true and legal name and identity. To verify your identity, the Company reserves the right to request at any time satisfactory proof of identity (including but not limited to copies of a valid passport / identity card and/or any payment cards used). Failure to supply such documentation may result in suspension of the account.
5.3. You certify that you have provided accurate, complete and true information about yourselves upon registration and will maintain the accuracy of your information by promptly updating any registration information that may have changed. Failure to do so may result in account closure, account limitations or voiding of any transactions (bonus, winnings).
5.4. If you have any questions or if you encounter any problems during registration, you can contact Support Service by sending an email to [email protected]
5.5. You may only open a single account at the Website. In all cases, only one account per customer, per household, per address, per shared computer and per shared IP address will be allowed to sign up and make use of the Casino. Any other account you open on the Website will be considered as the "Duplicate Account". You are obliged to inform the Company that you want to create a Duplicate account due to the original account access loss or any other important reason and receive a permission from the Company before the Duplicate account is created. In any other cases all Duplicate Accounts may be immediately closed by the Company and:
5.5.1. all transactions made from the Duplicate Account will be made void;
5.5.2. any returns, winnings or bonuses which you have gained or accrued during the time the Duplicate Account was active will be forfeited from you and a return may be claimed by us. Any funds withdrawn from the Duplicate account shall be returned to us on demand.
5.5.3. the Company is not obliged to compensate any funds from both bonus and real money balances of the Duplicate account. The Company reserves the right to make a decision, at its sole discretion, concerning the return of any lost funds that were used for bets made via the Duplicate Account.
5.5.4 the Company does not accept any requests on fund returns which have been lost or initially deposited on the Duplicate Account in case if the Duplicate Account was created with intent of receiving bonuses and other promo offers from the Casino, as well as if a number of Duplicate Accounts was created with a purpose of receiving a return of the first deposits made on previously created Duplicate Accounts, which is considered to be an intentional abuse. If the Company decides at its sole discretion that the Duplicate Accounts were created only with a purpose of fraud and/or abuse of the following Terms and Conditions all funds deposited on this Duplicate Account will not be returned to the player.
6.1. In consideration of the rights granted to you to use the services, you represent, warrant, covenant and agree that:
6.1.1. You are not under the age of 18 or any legal age required for gambling or gaming activities under the law or jurisdiction that applies to you;
6.1.2. You are the rightful owner of the money in Your Account and all details provided by you to the Company either during the registration process or at any time thereafter, including as part of any payment deposit transaction, are true, current, correct and complete and match the name(s) on the credit/debit card(s) or other payment accounts to be used to deposit or receive funds in your account.
6.1.3. You are fully aware that there is a risk of losing money when gambling by means of the services and you are fully responsible for any such loss. You agree that your use of the services is at your sole option, discretion and risk. In relation to your losses you shall have no claims whatsoever against the Company.
6.1.4. You fully understand the methods, rules and procedures of the services and Internet gambling in general. You understand that it is your responsibility to ensure the details of bets and games are correct. You will not commit any acts or display any conduct that damages the reputation of the Company.
6.2. By agreeing to the Terms you authorize us to undertake any verification checks we may require or that may be required by the third parties (including, regulatory bodies) to confirm your identity and contact details (the "Checks").
6.3. During these Checks we may restrict you from withdrawing funds from Your Account.
6.4. If any information that you have provided is untrue, inaccurate, misleading, does not match your ID or otherwise incomplete we reserve the right to terminate your account immediately and/or prevent you from using the services, in addition to any other action that we may choose to take.
6.5. If we are unable to confirm that you are at the Legal Age then we may suspend Your Account. If a fact that you were under the Legal age at the time you made any gambling or gaming transactions, then:
6.5.1. Your Account will be closed;
6.5.2. all transactions made during that time will become void, and all related funds deposited by you will be returned;
6.5.3. any stakes or bets made during that time will be returned to you; and
6.5.4. any winnings which you have accrued during that time will be forfeited from you and you will be required to return to us all funds that were withdrawn from Your Account.
7.1. After opening Your Account, you must not disclose (whether deliberately or accidentally) your username and password to anyone else. If you have lost or forgotten Your Account details you may recover your password by clicking on the “Remind Password” link below the login window.
7.2. You are entirely responsible for maintaining the confidentiality of your password and you have sole responsibility for any and all activities that occur under your account. You remain liable for losses incurred by yourself or a third party on Your Account.
7.3. You must notify The Company immediately of any unauthorized use or theft of Your Account or any other breach of security. If requested you agree to provide The Company with evidence of such theft or unauthorized use. The Company will not be liable for any loss that you may incur as a result of someone else using your password, either with or without your knowledge.
8.1. If you wish to participate in betting or gaming using the Website, You must deposit money into Your Account.
8.2. You undertake that:
8.2.1. all money that you deposit in Your Account is untainted with any illegality and, in particular, does not originate from any illegal activity or source; and
8.2.2. all payments made into your account are authorized and you will not attempt to reverse a payment made into Your Account or take any action which will cause such a payment to be reversed by a third party, in order to avoid any legitimate liability.
8.3. The Company does not accept 3rd party deposits, ie. a friend, relative, partner, husband or wife. You must deposit from an account/system or credit card that is registered in your own name. If we discover during our security checks that this has occurred, all casino winnings will be forfeited and sent back to the casino and the original deposit to the rightful owner of the account/Credit Card.
8.4. If bank transfer is required to return the money to the rightful owner, all bank charges will be borne by the receiver.
8.5. You are allowed to use only one phone number if you wish to add money to Your Account with paid SMS. You should indicate this phone number in your profile. The Company does not allow the users to take loans from cell phone operators who allow this type of service, even if the operator allowed that. You cannot make sms deposits with such loans with negative balance. Users violating this rule are blacklisted, and gamers' accounts are blocked without a withdrawal option.
8.6. We do not accept cash funds sent to us. We reserve the right to use third party electronic payment processors and/or financial institutions to process payments made by and to you in connection with your use of the services. To the extent that they do not conflict with the terms of this Term, you agree to be bound by the Terms of such third party electronic payment processors and/or financial institutions.
8.7. By depositing money, you agree that you will not make or attempt to make any charge-backs, and/or deny or reverse any payment that you have made and you will reimburse the Company for any charge-backs, denial or reversal of payments you make and any loss suffered by the Company as a consequence thereof.
8.8. In case of suspicious or fraudulent payment, including the use of stolen credit cards or any other fraudulent activity (including any charge-back or other reversal of a payment) and including depositing with a purpose of money exchange between payment systems the Company reserves the right to block Your Account, reverse any made pay-out and recover any winnings. We are entitled to inform any relevant authorities or entities (including credit reference agencies) of any payment fraud or other unlawful activity and may employ collection services to recover payments. However, under no circumstances shall the Company be liable for any unauthorized use of credit cards, regardless of whether or not the credit cards were reported stolen.
8.9. We may at any time set off any positive balance on Your Account against any amount you owe to us when we re-settle any bets or wagers pursuant to Duplicate Accounts, Collusion, Cheating, Fraud and Criminal Activity or Errors.
8.10. You acknowledge and agree that Your Account is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any banking or other system insurance. Additionally, any money deposited in Your Account will not earn any interest.
8.10.1. You acknowledge and agree that all currencies’ exchange rates might change and the Company is not responsible for any exchange rate changes.
8.11. Terms and Conditions for 1-Сlick payments. You agree to pay for all goods and/or services or other additional services you ordered through the Website, as well as for any additional expenses (if necessary), including, but not limited, all possible taxes, charges, etc. You take full responsibility for timely payments for Website. Payment service provider only facilitates a payment for the amount indicated by the Website, and it is not responsible for paying by user of the Website the aforementioned additional funds/expenses. After clicking the “Pay” button the transaction is irrevocably deemed to be processed and executed. After clicking the “Pay” button you agree that you will not be eligible to cancel the payment or request to cancel it. By placing the order on the Website, you confirm and state that you do not violate legislation of any country. Also, by accepting these Rules (and/or Terms & Conditions), you, as сardholder, confirm that you are entitled to use Services offered via the Website. In case you use Website’s services, offering such specific services as gaming services, you make legally binding declaration that you have reached or surpassed the legal age, which is considered as such by your jurisdiction in order to use Services provided by the Website. By starting to use the Website’s Services you take legal responsibility for not violating the legislation of any country where this Service is being used, and confirm that the payment service provider is not responsible for any such unlawful or unauthorized violation. By agreeing to use the Website’s Services, you understand and accept that processing of any of your payments are executed by the payment service provider, and there is no statutory right of revocation of already purchased goods and/or services or any other opportunities to cancel the payment. If you wish to reject to use Services for your next purchases of goods and/or services or other facilities on the Website, you can do that by using your Personal account/profile on the Website. Payment service provider is not responsible for any failure to process the data related to your payment card, or for the issuing bank’s refusal to provide authorization of the payment with your payment card. Payment service provider is not responsible for the quality, quantity, price, terms or conditions of any goods and/or services or other facilities offered to you or purchased by you from the Website by using your payment card. When you pay for any of the Website’s goods and/or services, you are primarily bound by the Website terms and conditions. Please note that only you, as the cardholder, are responsible for paying for all goods and/or services you have ordered through the Website and for any additional expenses/fees that can be applied to this payment. Payment service provider acts only as the executor of the payment in the amount stated by the Website, and it is not responsible for pricing, total prices and/or total sums. In case there is a situation when you do not agree with the aforementioned terms and conditions and/or other reasons, we ask you not to proceed with the payment, and, if necessary, contact directly the administrator/ support of the Website.
8.12. By purchasing recurring payments, customer authorizes goldenreels.com to charge customer's payment card automatically at the interval and in the amount selected by customer based on the available options during the purchase process. Customer agrees that the payment card specified by customer for recurring payments to goldenreels.com is, and will continue to be, linked to an account that customer owns, and that customer will maintain sufficient availability under customer's credit card limit, or sufficient funds in the account linked to Customer's debit card, as applicable, to pay recurring payments. Customer can cancel recurring payments by contacting goldenreels.com Support team [email protected] at least five (5) business days prior to your next recurring payment due date. If customer submits cancellation request after this time, the cancellation will not take effect until the following recurring payment due date.
8.13. You may request withdrawal of funds from Your Account at any time provided that:
8.13.1. all payments made into Your Account have been confirmed as cleared and none have been charged-back, reversed or otherwise cancelled;
8.13.2. any Checks referred to in paragraph 6 above have been completed.
8.14. When making a cash-out request a certain points need to be considered:
8.14.1. all information in your profile must be filled out and must contain at least one confirmed phone number. The number is considered fully confirmed only after a successful call to the user from the Company's representative; the Company reserves the right to conduct periodic verification of the telephone number validity. In case the Company can not reach the user via the confirmed telephone number, this number will be considered invalid.
8.14.2. funds must be withdrawn with the same method used for depositing;
8.14.3. Due to MasterCard's regulations we are not permitted to return funds to your MasterCard Credit Card. Therefore, any withdrawal request made after depositing using a MasterCard Credit Card will need to be returned via an alternative payment method;
8.14.4. If the requested amount exceeds one thousand euros (EUR 1,000) or more, or by other purpose that casino administration may have in case of fraud investigations, the player identification procedure must be carried out by sending us a copy or a digital photograph of your identification documents, such as the Passport or an ID card (page with a photo), utility bill (mobile phone bill cannot be accepted). If you made deposits to your account with the plastic card you must also send us the copies of this card’s front side and back side. The first six digits and the last four digits of the card’s number (if you have the card number embossed note that the same digits must be covered on the card’s front side and the back side ) must be visible, the CVV2 code must be painted out.
8.14.5. When a withdrawal request is made, the player requesting it cannot have active bonus rounds (freespins), free bets or risk free bets available to use for sports betting, and not any bets made completely or partially via free bets or risk free bets on sport events that are yet to have their final results announced. In order to complete the money withdrawal you need to play all the active bonus rounds, free bets and risk free bets, or cancel them.
8.14.6. The maximum amount a player can withdraw within a month is 100,000 AUD, except in some particular cases pre-agreed with administration.
8.15. We reserve the right to withhold a fee of 5% from a withdrawal amount, in case the deposited funds requested to be withdrawn have not been put into play. Please note that if you play any game from the Live Dealers, Video Pokers, Tables, Sports or Other sections your minimum bet turnover required for the withdrawal has to be equal to your deposit amount multiplied by 3.
8.15.1. The company allows no more than two payouts per day with no charges applied. If you exceed your daily payout limit, a 10% fee will be deducted from each of the payouts. A payout refers to a sequence of any payout requests with no deposits in between. For example:
deposit 1 -> payout request 1.1 + payout request 1.2 -> deposit 2 -> payout request 2.1 + payout request 2.2 -> deposit 3 -> deposit 4 -> payout request 3
In this case, payout requests 1.1, 1.2, 2.1, 2.2 will be fulfilled with no charges while payout request 3 will be subject to a fee if all payouts are accomplished within one calendar day.
8.16. If the payout amount is more than 1000 aud\nzd\usd\eur, 100000 INR the company reserves the right to run an additional verification of game transactions in a period of 48 hours.
8.17. The Company has the right to appoint the payment solution providers to act, receive and/or pay funds on behalf of the Company. You must also note the general conditions of Use E-voucher applying to the Epro solution (v2.2) courtesy of EMP Corp as the Company's payment solution provider in some countries:
8.18. We expressly recognize and will communicate to our Customers that neither AstroPay, nor any of its affiliates nor any of its brands, have made or will make any warranty nor representation as to the goods and/or services provided by us and that AstroPay and its affiliates shall not be liable whether in contract, tort (including negligence), for breach of statutory duty, or otherwise for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising out of, or in connection with the products and/or services Merchant provides. Moreover, regarding our business relation with Astropay, we hereby declare their activities are exclusively those related to Payment Processing.
9.1. It is your responsibility to ensure that the details of any transaction which you place are correct before confirming the bet.
9.2. Your transaction history can be accessed by clicking ‘Cashier” on the Website.
9.3. We reserve the right to refuse the whole or the part of any transaction requested by you at any time in our sole discretion. No transaction shall be deemed accepted until you receive a confirmation from us. If you did not receive a confirmation that your transaction has been accepted, you should contact Support.
9.4. You may cancel bets at any time either by sending a request to Support service.
9.5. Your cancellation of an unmatched bet becomes effective once we send you confirmation of the cancellation. In the event that your cancellation request is not received and processed in good time, you acknowledge that your bet may remain outstanding and available for acceptance.
10.1. The following activities are not allowed and constitute a material breach of the Terms:
10.1.1. providing information to third parties;
10.1.2. using an unfair advantage or influence (commonly known as cheating), including the exploitation of bugs, loopholes or errors in our software, the use of automated players (also known as 'bots'); or the exploitation of an 'error';
10.1.3. undertaking fraudulent activities to your advantage including the use of a stolen, cloned or otherwise unauthorized credit or debit card as a source of account deposits;
10.1.4. taking part in any criminal activities including money laundering and any other activity with criminal consequences;
10.1.5. colluding or attempting to collude and intending to participate, directly or indirectly, in any collusion scheme with any other player in the course of any game you play or will play on the Website.
10.2. Any free funds received from the Company (bonuses, free spins, freebets of any kind) also cannot be a subject for abuse by any means.
10.3. The Company will take all reasonable steps to prevent collusion or any attempts to collude; detect them and the corresponding players; and deal with the corresponding players accordingly. We will not be liable for any loss or damage which you or any other player may incur as a result of collusive, fraudulent or otherwise illegal activity or cheating and any action we take in this respect is at our sole discretion.
10.4. If you suspect a person is colluding, cheating or undertaking a fraudulent activity you shall as soon as reasonably practicable report this to us by e-mail.
10.5. If the Company has a suspicion that you may be engaging in or have engaged in fraudulent, unlawful or improper activity, including, without limitation, money laundering activities, or conduct otherwise in violation of the Terms, your access to the services may be terminated immediately and/or your account blocked. If your account is terminated or blocked in such circumstances, the Company is under no obligation to refund to you any funds that may be in Your Account. The Company shall be entitled to inform relevant authorities, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, fraudulent or improper activity and you will cooperate fully with the Company to investigate any such activity.
10.6. You shall use the services only in good faith towards both the Company and other players using the services. In the event that the Company deems that you have been using the services or the software in bad faith the Company shall have the right to terminate Your Account and any other accounts you may hold with the Company and the Company shall be entitled to retain all monies therein. You hereby expressly waive any future claims against the Company in such regard.
10.7. You are forbidden to allow third parties to use Your Account or perform any activity on Your Account (including making bets, claiming winnings, participating in promo campaigns, activating bonuses or promo offers).
If it is proven that You play from a stolen account or it is suspected that third parties received an access to Your Account, the Company reserves the right to block Your Account, reverse any requested pay-outs and recover any winnings. It is forbidden to provide any confidential information (login, password) to third parties for usage (with or without the presence of the Account’s owner), performing any activity, placing any bets, following advice or directions of third parties.
The Company reserves the right to conduct a video call with You in order to verify Your Account and check Your previous sessions. During the video calls the Company has a right to take actions aimed at investigating any information about Your actual activity (operations) performed on the Website, placed bets and the reasons of placing bets and using bonus offers.
During the video call you are prohibited:
to use any other devices except for the one required to conduct the video call;
to carry on the video call in the presence of third parties or allowing any third parties to be present in the premises where the video call takes place;
to use any information or data provided by third parties.
In case You are suspected in any fraudulent activity involving betting, using Your Account and claiming winnings by third parties, providing false documents and any other violations in the process of verification or a video call, as well as in the case You refuse to go through the verification process or the video call the Company reserves the right to:
exclude You from the current promo campaigns;
disable Your access to bonuses and gifts;
cancel all active bonuses and reset Your bonus balance to zero;
block Your Account;
cancel all Your previous bets and winnings;
terminate Your real money balance;
terminate Your Account.
11.1. You must not use any abusive or aggressive language or images; swear, threaten, harass or abuse others, including other users, or behave in this manner towards the Company staff that operate or support the Website.
11.2. You shall not corrupt or flood the Website with information causing the Website to malfunction, nor shall you take any actions that may affect the functioning of the Website in any way, for example (but not limited to) releasing or propagating viruses, worms, logic bombs or any similar actions. Any multiple submissions or "spam" are strictly prohibited. You must not interfere or tamper with, remove or otherwise alter in any way any information available on the Website.
11.3. You shall use the Website for personal entertainment only and you are not allowed to reproduce the Website or any it’s part in any form whatsoever without first obtaining our express consent.
11.4. You must not attempt to gain an unauthorized access to the Website, the servers where the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or any similar type of attack. In case when this provision is breached we will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such breach your right to use the Website will cease immediately.
11.5. We will not be liable for any loss or damage caused by a denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material that you suffer as a result of using the Website or downloading any material posted on the Website, or on any website linked to the Website.
11.6. It is prohibited to sell or transfer accounts between players or to deliberately lose chips or games in order to transfer chips to another player. An intentional loss of the game or a chip occurs when you lose a hand or a game in order to transfer money to another user.
11.7. The company reserves the right to inspect and audit bets made by player. If any fraudulent actions or those aimed to benefit from website's vulnerabilities are revealed during inspection, the company may decide to restrict the access to the sports betting section as well as temporarily or permanently block the user's account. The decision regarding payouts in such cases is at the company's discretion.
12.1. Until you have received a confirmation from us stating that we have closed Your Account, you shall remain responsible for any activity on Your Account between the time when you send us an email and the time when your account is terminated by the Company.
12.2. The Company reserves the right to collect fees, surcharges or costs incurred before you cancel Your Account. In the event that Your Account is terminated, suspended or cancelled, no refund will be granted, no other credits (e.g. bonuses, free spins, freebets off any kind etc) will be credited to you or converted to cash or other form of reimbursement, and you will have no further access to Your Account.
12.3. Upon the termination of Your Account subject to any rights or obligations which have accrued prior to termination, neither party shall have any further obligation to the other under this Term.
12.4 The Company may block or\and terminate Your Account (including your username and password) immediately without notice:
12.4.1. if for any reason we decide to discontinue to provide the services in general or specifically to you;
12.4.2. if Your Account is associated in any way with any existing account that has been terminated.
12.4.3. If Your Account is associated with, or related to, existing blocked accounts, we may terminate Your Account, irrespective of the nature of this relationship, and the registration details provided on said accounts; or for any other reason we see fit. Save for as otherwise provided herein, on termination any balance in Your Account will be returned to you within a reasonable time of your request, subject always to our right to deduct any amounts owed by you to us;
12.4.4. if you attempt to manipulate or ascertain information concerning the software code or are involved in collusion;
12.4.5. if you tamper or attempt to tamper with the software in any way;
12.4.6. if you are committing any offence eg by attempting to access the Website from a jurisdiction where playing the games is illegal;
12.4.7. if you publish any actual or potentially defamatory, offensive, racist, harmful or obscene language or material;
12.5. If Your Account remains inactive for a continuous period of 6 (six) months or more, we may close or suspend Your Account without notice. In the event of such account closure, the Terms will be terminated automatically from the date on which such termination takes effect.
12.6. Your inactive Account will be terminated with an electronic notice (or an attempted notice) using your contact details. In the event of any such termination from our side, except to the extent that such closure and termination is made in accordance with the paragraph 10 (Collusion, Cheating, Fraud and Criminal Activity) or paragraph 17 (Breach of the Terms) of these Terms. We may at our sole discretion make a decision to flush the balance of Your Account in such case.
13.1. We may, in our absolute discretion, alter or amend any service offered via the Website at any time for the purpose of maintaining the Website.
14.1. Whenever unexpected system errors, bugs or problems occur in the software or hardware we use to operate the Website, we will take immediate steps to fix the problem. We do not accept any liability for IT failures which are caused by your equipment used to access the Website or errors related to your internet service provider.
15.1. A number of circumstances may arise where a bet is accepted or a payment is made with errors from the Company's side (for example, we mis-state any terms of gaming wager to you as a result of an obvious error or data input error or as a result of a computer malfunction, as well as an error can be made by us as to the amount of winnings/returns that are paid to you as a result of manual or automated input error).
15.2. The Company reserves the right to refuse, restrict, cancel or limit any bet.
15.3. If you are incorrectly awarded any winnings as a result of any human error or any bug, defect or error in the software, or the failure of the relevant games product or the software to operate in accordance with the rules of the relevant game (“Errors”), then the Company will not be liable to pay you any such winnings and shall immediately inform the Company of the error and you agree to refund any such winnings that may have been paid to you as a result of such error or mistake.
15.4. Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any loss including loss of winnings that results from any Error by us or an error by you.
15.5. The Company and its respective licensees, distributors, parents, subsidiaries, affiliates and all of their officers and directors and employees will not be liable for any loss or damages which may be caused by the interception or misuse of any information transmitted over the Internet.
16.1. You agree that you are free to choose whether to use the services on the Website and do so at your sole option, discretion and risk.
16.2. We will provide the Website with reasonable skill and care and substantially as described in the Terms. We do not make any other promises or warranties regarding the Website or the products offered via the Website and hereby exclude (to the full extent permitted by the law) all implied warranties in this respect.
16.3. The Company shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage, including but not limited to the loss of data, profits, business, opportunities, goodwill or reputation as well as business interruption or any losses which are not currently foreseeable by us arising from or in any way connected with your use, of any link contained on the Website. The Company is not responsible for the content contained on any Internet site linked to from the Website or via the services.
17.1. You will be required to fully cover any claims, liabilities, costs or expenses (including legal fees) and any other charges that may arise as a result of a violation of the Terms by you.
17.2. You agree to fully indemnify, defend and hold the Company, its white label partners and their respective companies and their respective officers, directors and employees harmless immediately on demand from and against all claims, demands liabilities, damages, losses, costs and expenses, including legal fees and any other charges whatsoever, howsoever caused, that may arise as a result:
17.2.1. of any breach of the Terms by you;
17.2.2. violation by you of any law or the rights of any third party;
17.2.3. use by you of the services or use by any other person accessing the services using your user identification, whether or not with your authorization; or
17.2.4. acceptance of any winnings.
17.3. In cases when you are in a major violation of the Terms we reserve the right but are not required to:
17.3.1. provide you with the notice (using Your Contact Details) that you are in a violation of the Terms requiring you to stop the continuation of the violation;
17.3.2. suspend Your Account, making you unable to place bets or play games on the Website;
17.3.3. close Your Account with or without a prior notice from us;
17.3.4. withdraw from Your Account the amount of any pay-outs, bonuses or winnings which you have acquired as a result of any major violation;
17.4. We have the right to disable your user name and password if you fail to comply with any of the provisions of the Terms.
18.1. The contents of the Website are subject to copyright and other proprietary rights either owned by the Company or used under the license from third party right owners. All downloadable or printable material contained on the Website may be downloaded to a single personal computer only and may be printed solely for personal and non-commercial use.
18.2. Under no circumstances shall the use of the Website grant any user any part of intellectual property rights (e.g. copyright, know-how or trademarks) owned by the Company or by any third party whatsoever.
18.3. Any use or reproduction of any trade names, trademarks, logos or other creative material appearing on this website is prohibited.
18.4. You will be solely liable for any damage, costs or expenses arising out of or in connection with the commission of any prohibited activities. You shall notify the Company immediately upon becoming aware of the commission by any person of any of the prohibited activities and shall provide the Company with reasonable assistance with any investigations it may conduct in light of the information provided by you in this respect.
19.2. By providing us with the information you agree with our right to process your personal information for the purposes described in the Terms or purposes of Website administration or compliance with the legal or regulatory obligation.
19.3. It is the Company’s policy to not disclose any personal information to anyone except to the employees that need an access to your data to provide you with the service.
19.4. We will retain copies of all your communications with us (including copies of any emails) in order to maintain the accurate records of the information that we have received from you.
20.1. The Company uses 'cookies' in order to provide a certain functionality of the Website. A cookie is a small text file that is placed on your computer when you access the Website, which allows us to recognize you when you come back to the Website. More information about deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting our cookies or disabling cookies you may not be able to access the certain areas or use the certain features of the Website.
21.1. If you wish to make a complaint regarding the Website, as a first step you should as soon as reasonably practicable contact Support Service about your complaint.
21.2. In the event of any dispute, you agree that the records of the server shall act as the final authority in determining the outcome of any claim.
21.3. You acknowledge that our random number generator will determine the outcome of the games played on the Website and you accept the outcomes of all such games. If there is any discrepancy between the gaming results on your computer and the results on our server, the results on our server shall be final and binding. If there is any discrepancy between your on-screen display and the balance in your account, the balance held on the Company’s server is deemed to be the balance in your account and this determination shall be final and binding. You will forfeit any amounts shown to be in Your Account that result from human error or technical default.
22.1. The original text of the Terms is written in English and any interpretation of them will be based on the original English text. If the Terms or any documents or notices related to them are translated into any another language the English version will prevail.
23.1. We reserve the right to transfer, assign and sublicense or pledge the Terms, in whole or in part, to any person (without your consent), provided that any such assignment will be on the same terms or terms that are no less advantageous to you.
24.1. The Company will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under the Terms that is caused by events outside our reasonable control, including, without limitation, acts of God, war, civil commotion, interruption in public communications networks or services, industrial dispute or DDOS-attacks and similar Internet attacks that may have an adverse effect ("Force Majeure").
24.2. Our performance is deemed to be suspended for the period the Force Majeure event continues and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure event to a close or to find a solution by which the Company obligations may be performed despite the Force Majeure event.
25.1. If we fail to insist upon strict performance of any of your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
25.2. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of the provisions of the Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the above.
26.1. If any of the Terms are determined to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, Our original intent.
27.1. The Terms shall be governed by and interpreted in accordance with the laws of the Curacao and you irrevocably submit, for the benefit of the Company, to the exclusive jurisdiction of the courts of the Curacao to settle any disputes (including claims for set off and counterclaims) which may arise in connection with the creation, validity, effect, interpretation or performance of, or the legal relationships established by the Terms or otherwise arising in connection with the Terms.
28.1. The Website may contain links to other websites which are also outside the Company’s control and are not covered by the Terms. The Company will not be liable for the content of any third party websites or the actions or omissions of their proprietors nor for the contents of third party advertisements and sponsorship on those websites. The hyperlinks to other websites are provided for information purposes only. You use any such links at your own risk.
29. PROMOTIONS AND EVENTS
29.1.1 Each goldenreels.com player automatically participates in the loyalty program and is assigned a status depending on the amount of bets made.
29.1.2 The status of the player is determined by the sum of bets made within the current month and two months with the highest total bet values out of your latest 4-month activity. 100% of real money bets and 10% of bonus money bets are taken into account.
29.1.3 The rebate coefficient of the game where bets have been made is taken into account when the total bet sum is calculated to determine player's status, including 500% for Sports bets. All game rebate coefficients are available on this page.
Example: 4 months ago, a player wagered 5000 aud, 3 months ago - 1000 aud, 2 months ago - 50 aud, 1 month ago - 200 aud. The total bet sum for the current month is 3000 aud. Therefore, when determining the status, the bet sum taken into account is 9000 aud = 5000 aud (4 months ago) + 1000 aud (3 months ago) + 3000 aud (current month).
29.1.4. The status of the player is reconsidered on monthly basis. If the amount of bets made within the current month is insufficient, the player's current status is frozen for 1 calendar month. If during a given month the amount of bets made by the player does not reach the amount required to maintain the current status, the status will be downgraded by one level.
29.1.5 The player receives benefits depending on the current status according to the table below:
|Status||%||Wager||Frequency||% Casino||% Live dealers||% Sport||Wager||Frequency||Deposit|
|Novice||0.05%||x6||once per month||10%||5%||5%||x6||once per month||100% of cashback amount||standard service|
|Regular||0.1%||x5||once per month||10%||5%||5%||x5||once per month||100% of cashback amount||standard service|
|Bronze||0.15%||x4||once per week||10%||6%||5%||x4||once per month||50% of cashback amount||standard service|
|Silver||0.17%||x3||once per day||12%||7%||6%||x3||once per month||50% of cashback amount||standard service|
|Gold||0.2%||x2||anytime||14%||8%||7.5%||x2||once per 2 weeks||25% of cashback amount||*VIP service|
|Platinum||0.22%||x1||anytime||16%||9%||10%||x1||once per week||25% of cashback amount||*Personal manager|
|Dark Knight||0.25%||x0||anytime||20%||10%||12.5%||x0||once per week||no deposit||*Personal manager|
* VIP support service: quick resolution of issues by means of the most convenient messenger for you; high priority status assigned to your requests.
* Personal manager: high quality service and round-the-clock processing of your requests by an assigned manager.
|Silver||25 000||2 500 000|
|Gold||100 000||10 000 000|
|Platinum||300 000||30 000 000|
|Dark Knight||1 000 000||100 000 000|
29.2.1 A player accumulates rebate by making bets with real money. Rebate is calculated by the following formula:
Rebate = (((bet sum in AUD cents/100)*rebate coefficient according to player's status)+0.01)*game coefficient.
Example: a player with Dark Knight status who makes 100 AUD bet in a game with rebate coefficient 1 will receive: Rebate = (((10000*/100*)*0.25)+0.01)*1 = 25.01 aud cents = 0.2501 aud.
29.2.2 By default, the game coefficient is set as follows:
100% - slots;
500% - sports bets;
10% - live dealers;
5% - roulette, baccarat, black-jack, poker, video-poker.
The detailed list of contributions is available on this page. The company is eligible to change game contributions at any time without prior notice.
29.2.3 The rebate is issued as a no deposit bonus. The frequency of rebate availability and its wagering requirements are defined by player's status (see table above).
29.2.4 There is no maximum rebate amout limitation. The minimum rebate amount available to receive as a bonus is 1 aud/nzd/usd/eur, 100 inr. In case the accumulated amount of weekly rebate is below the minimum amount, it is transferred to the next period until it reaches the minimum required amount. If the rebate amount does not reach the minimum required amount within 6 months, the rebate will be reset.
29.2.5 Rebate calculations do not involve bets below 0.1 aud/nzd/eur/usd, 10 inr.
29.2.6 The exact amount of the accumulated rebate can be checked in the "Balance" section of player's profile.
29.2.7 Rebate is not available for players with the gift option being disabled regardless the reason as well as for players with a temporarily or permanently blocked account.
29.3.1 A player is to receive cashback for funds lost in the game. Cashback size and the frequency of cashback availability are defined by player's status (see table above).
29.3.2 The cashback is calculated by the following formula:
Cashback = (total funds lost on casino bets*cashback value according to status) + (total funds lost on sports bets*cashback value according to status) + (total funds lost on Live dedalers bets*cashback value according to status)
29.3.3 Cashback is credited as a bonus, in order to activate this bonus a player may need to make a deposit. The deposit size and wagering requirements are defined by player's status (see table above). The bonus can be activated within 72 hours after it has been credited to a player. If the bonus is not activated it will be zeroed out.
29.3.4 Weekly cashback availability for players with Platinum and Dark Knight statuses implies that it is credited to player's account on Mondays.
29.3.5 Cashback is not available for players with the gift option being disabled regardless the reason as well as for players with a temporarily or permanently blocked account.
29.3.6 The difference between the amount of deposits and the amount of withdrawals for the last 4 weeks is taken into account when calculating the cashback. In case the amount of your payouts exceeds the amount of deposits within this period, the size of cashback will be reduced.
29.3.7 The exact amount of the accumulated cashback can be checked in the "Balance" section of a player's profile.
29.4. If the Company believes that a player is abusing or attempting to abuse a lack of information in the Terms and Conditions stated by the Company, cashback, rebate or other promotion through such forbidden methods as
29.4.1. creating new accounts in order to receive welcome bonuses from the Casino;
29.4.2. creating a number of accounts in order to receive regular gift offers from the Casino on all of the created accounts simultaneously;
29.4.3. making deposits only to activate paid gift offers on the following pattern: a player makes deposit to activate a gift, the player activates the gift, then requests a withdrawal, the player receives the withdrawal, the player makes bets with bonus money received with the activated gift;
29.4.4. and other similar attempts to benefit through bonuses, promotions offered by the Company; then
29.4.5. the Company reserves the right at its sole discretion to deny, withhold or cancel withdrawals, cashback, rebate or other promotion from the player and rescind any policy with respect to the player, either temporarily or permanently, or terminate access to the services and/or block player's Account. The the Company shall be under no obligation to return the player any funds that may be present on any of his/her Accounts or has been lost in the game.
29.5. Any promotions conducted by the Company shall not be treated as an obligation to the player. The Company takes no responsibility for errors in promo events conducted by third parties, as, for example, game providers. The Company does everything possible to avoid such errors, but takes no responsibility for their occurrence.
You may be awarded bonuses or bonus money when You register to join our casino or during your time as a member of our casino. You are able to opt-out of receiving all bonuses from Us or any specific one at any time by contacting Our Customer Services department at [email protected] or through our live chat or through user interface in My Profile page. It is important that You fully understand the terms of each bonus offer that you participate in. This section contains the general terms and conditions associated with all bonuses within our casino. In addition, each bonus offer may also have supplementary terms and conditions that will be provided when You are invited to participate in the offer.
30.1.1 Bonuses – the details
All bonuses are based on the following rules. When you have a bonus on your account:
Please ensure you read all other terms below that relate to bonuses.
Only one Bonus can be awarded for any specific event unless We state otherwise, and only one Bonus can be active on your Account at any time.
If the account balance drops below 0.2 aud\nzd\usd\eur (20 inr) while there is an active bonus available, the remaining bonus amount will be transferred to the real balance. The bonus itself, in such case, is canceled and cannot be renewed. The bonus won't be cancelled if there is at least one sports bet with an active status available.
30.1.2 Your cash balance and your bonus balance
A Bonus is considered as a 'free bet' and it does not have an equivalent cash value. No cash alternative, substitution, transfer or assignment of any Bonus will be allowed at any time other than as set out in these terms.
When You are awarded a Bonus, it will be added to the "Bonus Balance" in Your Account.
You cannot withdraw any sums in your Bonus Balance. When You deposit your own cash, this will be added to your Account's "Cash Balance". You may withdraw any sums in Your Account's Cash Balance, but You will forfeit any sums remaining on your Bonus Balance if you do so. Important notice, by creating a payout request you automatically forfeit any sums on Bonus Balance. Even if payout request is cancelled by our finance department due to one reason or another (e.g., fraud check etc.), Bonus money will not be added back to your Bonus Balance.
30.1.3 Betting and making withdrawals when you have a bonus
The cash that you Deposit will be used to place bets on the Service(s). Only if there are no funds remaining in Your Cash Balance will Your bets be funded from Your Bonus Balance automatically. Any winnings you receive when You have a Bonus active on Your Account will be added to your Bonus Balance and may only be withdrawn once the Wagering Requirements have been met.
Please note where You choose to receive Bonuses from Us, and generate winnings from such Bonuses, in excess of Five Thousand Dollars and You subsequently request a withdrawal, we reserve the right to restrict such withdrawal to be a maximum of Five Thousand Dollars in any 7 day period. The remaining amount will be placed back into Your Player account.
All Withdrawals depend on fulfilling all conditions specified above and the verification of all ID documents requested.
When You have met the Wagering Requirements for the active bonus, the Bonus Balance associated with the active Bonus (being any accrued winnings or any remaining bonus amount) will be transferred to your Cash Balance and may be withdrawn.
PLEASE NOTE that if You withdraw funds from your Cash Balance before you have met the Wagering Requirements you will forfeit all Bonuses and all accrued winnings.
Please also note that if your bonus balance hits "zero" (0) at any point, then Bonuses are considered redeemed and are no longer subject to Wagering requirements.
If the bet you've made is lost and the current bonus balance goes down to zero, the bonus is cancelled automatically. All bets which haven't played and have been made from the balance of the cancelled bonus will be lost, including bets made on sports.
30.1.4 Types of bonuses
The terms of the specific Bonus will indicate whether that Bonus is Withdrawable or Non-Redeemable. Withdrawable Bonuses are those where the Bonus amount together with any accrued winnings will be transferred into Your Cash Balance once the Wagering Requirements have been met. Non-Redeemable Bonuses are those where the original Bonus amount will never be transferred to Your Cash Balance (but any accrued winnings will be transferred once the Wagering Requirements have been met).
30.1.5 Wagering requirements
22.214.171.124 The Wagering Requirements of a Bonus means the total amount of bets you must stake before the Bonus and any accrued winnings are transferred into your Cash Balance and can be withdrawn. The Wagering Requirements for each Bonus are set out in the specific terms for the Bonus and will be expressed as a multiple of the Bonus amount, or of the Bonus plus the Deposit amount. The Wagering Requirement for Bonuses will be set out in the terms specific to that Bonus. Not all bets will count towards the Wagering Requirements. Bets on Blackjack, Roulettes, Arcade games (Heads or Better, Dice Twister, etc) Video poker games (Jacks or Better, Aces and Faces, etc), Baccarat, Casino Hold'em, 2 Ways Royal, Craps and Sic Bo games contribute 5% of actual wagering on these games towards Your Wagering Requirements. Most of Slot games contribute 100%. These percentages can be changed from time to time so please make sure to contact our support team each time to find out a certain game’s wagering contribution.
126.96.36.199 The percentage of bets that contribute towards wagering requirements may differ for other bonus offers, but this will be made clear within the terms for those specific offers. Please read the wagering requirements carefully for each bonus offer you may receive.
bet coverage from 0% to 5% = 100% wagering
bet coverage from 5% to 10% = 95% wagering
bet coverage from 10% to 15% = 75% wagering
bet coverage from 15% to 20% = 50% wagering
bet coverage from 20% to 40% = 20% wagering
bet coverage from 40% to 50% = 10% wagering
bet coverage over 50% = 5% wagering
188.8.131.52 Partial or complete cashback of funds used to make bets on sports is not fully taken into account when the bonus is wagered. If the bet has been made on sports or another event which ends after the bonus expires, as a result the winning on this bet:
a) will be credited on your cash balance, if the bonus used to make this bet has been already wagered;
b) won't be credited on cash and/or bonus balance if the bonus used to make this bet has been cancelled for any reason.
184.108.40.206 The 20% maximum bonus wagering rule does not apply to sports betting. It means that the maximum amount you can wager is limited only by the maximum available bet size which is indicated in the bonus wagering rules.
220.127.116.11 We do not accept bets made on sports if their amount is bigger than the player’s account balance, including any bonus which is currently being wagered.
18.104.22.168 Bets on sports events that have been refunded are not taken into account in bonus wagering.
30.1.6 Multiple bonuses on a single account
Bonuses are handled one after the other. When the earliest Bonus is 'Fulfilled' or 'Revoked' (see the Clause below for the meaning of these terms), the next Bonus in line will become 'Active'.
There are four different stages to a Bonus, and these are as follows:
Active – A Bonus that You have started to play through, but in respect of which You have not yet completed the Wagering Requirements. While You have an active Bonus on Your Account, You cannot withdraw any bonus amount and/or any winnings.
Pending – A second or subsequent Bonus on Your Account which You have not yet started to play through. A Pending Bonus cannot be withdrawn.
Fulfilled – A Bonus where the Wagering Requirements have been met. The bonus amount and any winnings accrued will be automatically transferred into Your Cash Balance and can be withdrawn.
Revoked – An Active or Pending Bonus can be revoked and removed from Your Bonus balance if either: (a) You have not met the Wagering Requirements within the defined period; or, (b) You decide to withdraw any cash amount from Your Account before the Wagering Requirements have been met; or (c) You are in breach of this Agreement or the promotion terms and conditions.
When a Bonus is revoked then Your bonus balance will be set to 0 and there will be no future liability on Your part in respect of the revoked Bonus.
30.1.7 Promotion abuse
Our casino reserves the right to review transaction records and logs from time to time, for any reason whatsoever. If, upon such a review, it appears that player is participating in strategies that our casino in its sole discretion deems to be abusive, we reserve the right to revoke the entitlement of such a player to the promotion.
Should the Casino become aware of any user who has accepted the bonus or a promotion with sole purpose of creating a positive expected value on bonus return by using known practices aimed at securing a cash out of said bonus, then we will enforce the below mentioned actions and will enforce immediate exclusion from this and future promotions.
For sake of absolute clarity, we have individually identified named practices that we find abusive in relation to awarded bonuses:
User staking bets that have no or very minimal ability of return, with sole purpose of increasing their wagering volume with minimal loss/win expectancy, will be deemed advantage play and will result in immediate forfeit of the bonus, any bonus winnings and retaining of any real monies lost to the Casino in the process. A clear-cut example of such type of play would be a simultaneous wager on both black and red in roulette, or covering of the vast majority of the table. This condition is not limited to this example alone: any wager placed with obvious intent to achieve high bet volume with minimal win expectancy will be deemed abusive toward the offer.
A user who wagers high value hands (greater than $5) with the sole purpose of rapidly increasing bonus bankroll, then proceeds to drastically decrease their bet value(less than half) without having reasonably decreased their bankroll will be deemed to employing unnatural and advantageous betting patterns. Such cases may enforce below mentioned actions, but each case will be investigated and acted upon accordingly. We strongly discourage this type of play.
Combinations of above: ANY user which is found employing a strategy by which they are placing high value bets while playing on any game with specific bonus weight decreased to or less than 30% and then proceed to place bets in value of less than their current average bet while changing game to higher weighted games; such user will be immediately disqualified from a bonus and will face full enforcement of below mentioned actions.
Important notice, in order to protect from high-risk bonus wagering each bet should be less or equal to 20% of original amount of active bonus, if during wagering the bonus a players stakes a bet higher than 20% of original amount of active bonus then such bet will contribute only 20% of original amount of active bonus to wagering requirements.
We reserve the right to revoke and/or cancel any bonuses and winnings that We regard may have been redeemed by misuse of the system. Abusing player accounts may be terminated immediately.
Players found to be abusing Bonus offers may be barred from receiving further Bonuses.
Please be aware that a valid telephone contact number MUST be provided on registration as We may make a confirmation call to You as part of confirming Your identity. If you cannot be contacted on the number provided any winnings accrued from use of any bonus offer may be forfeited and Your account terminated.
The wagering settings used for bonuses as default are available in the following table. Please note that some bonuses may have unique wagering settings, please find them in the bonus description.
We reserve the right to change the terms and conditions of any Bonus promotional offer at any time and it is the responsibility of the player to periodically check for changes and updates.
This Policy contains provisions applicable to this website of the Company. The controller and the processor of the personal data of the users on this website is the company – Golden Reels B.V., under the license of the Golden Reels B.V., a Curacao based company with address at New Haven Office Center, Emacipatie Blvd., Dominico F. “Don Martina, 31, Willemstad, Curacao. Company Registration Number: 150467, Master Gaming License #5536/JAZ.
Personal data subjects are visitors of this website and/or persons who use the functionality of this website (hereinafter referred to as "Users" or "You").
«The Company» and «the User» are together referred to as «Parties», and «the Party» when being mentioned separately.
This Policy explains how we use and protect any personal data we collect about this website`s users.
We comply with the principles established by the General Data Protection Regulation (Regulation (EU) 2016/679), namely, personal data:
Personal data which are collected and processed by the Company in respect to users: name, surname, patronymic, address of residence and contact information, valid e-mail address, place of residence, relevant payment information, login (username). The company for the purpose of identifying the user`s personality has the right to request a scan-copy of his passport. All data which are provided by You must be correct and valid. You are solely responsible for the accuracy, completeness and correctness of the data which You provide.
How we will use Your personal information. We use Your personal data to identify the user`s identity when registering on our website, to identify You for the correctness of making payments from the user to the Company and from the Company to the user. We use Your payment details (such as the name of the cardholder, the credit card number and the expiration date of the card) for the purpose of providing You with services on our website.
We use Your personal data for such main purposes: to provide You with our services; to maintain Your account and records; to communicate with You in the frame of the provision of our services; to provide answers to Your questions and comments; to monitor the dynamics and levels of use of our website and the quality of our services; to determine the interest in our services; to improve the quality of our services and our website; to notify You about our special offers and services that may be interesting for You; to determine Your experience on our website; to transfer You the winnings (if there are appropriate grounds for such an action); to receive information from You, including by conducting surveys; for the resolution of disputes; for charging fees (if there are appropriate grounds); to eliminate problems and errors on our website; to prevent potentially prohibited or illegal activities; to ensure compliance with the our Terms&Conditions and all our Policies placed on this website.
Disclosure of your personal data. Your personal data may be disclosed (transferred) by the Company to any of our affiliated companies or any business partners (regardless of their territorial location) for the purposes described above in this Policy. We guarantee that such companies are aware of the correctness of personal data processing according to the General Data Protection Regulation (Regulation (EU) 2016/679), and comply with the provisions of this regulatory enactment.
We and the above-mentioned companies may from time to time involve third parties for the processing of Your personal data for the purposes indicated above, provided that such processing will be governed by contractual arrangements in the form prescribed by law. Your personal data may also be disclosed to the appropriate governmental, regulatory or executive body in case it is prescribed or permitted by law.
31.1. Rights and obligations of the Parties
31.1.1. The User's Rights:
1) the accuracy of personal data is being disputed by You during a period that allows the Company to verify the accuracy of Your personal data;
2) processing is illegal, and You oppose the erasure of personal data and instead requires the restriction of their use;
3) the Company no longer need Your personal data for processing purposes, but they are required by You to establish, implement or protect Your legal requirements;
4) You objected to the processing of Your personal data before checking the legal grounds for processing such data by the Company;
31.1.2. The User's Obligations:
You are solely responsible for the veracity, accuracy and timeliness of Your personal data being provided to the Company.
31.1.3. The Company's Rights:
31.1.4. The Company's Obligations:
The time period of storing Your personal data by the Company extends for the entire period of the duration of relationships between the parties provided by the Terms&Conditions placed on the Company's website as well as for the next three years after the termination of the Parties' relationships (to resolve possible disputable issues).
31.2. Legal protection.
The Company must comply with the Law on the Processing of Personal Data (Protection of the Individual), no. 138(I)/2001 dated November 23, 2001, as amended; with General Information Protection Regulation (Regulation (EU) 2016/679) and Electronic Communications Privacy Directive (Directive 2002/58 / EC) as amended by Directive 2009/136 / EC applied to EU residents only.
31.3. Access to, correction, erasure and deletion of data.
If You wish to view any personal data that we store about You or if You want to make any changes to Your personal data or delete them; or if You wish to receive information on how Your personal data are used by the Company, how we ensure the confidentiality of Your personal data, You can submit a request. You must submit such a request to the Company in writing. The request must contain Your name, address and description of the information which You wish to receive, correct or delete. The request can be submitted by You via e-mail [email protected]
In order to maintain confidentiality, when submitting the request, You also need to submit a confirmation of Your identity. For this purpose, You need to attach a copy of Your passport to a request.
We reserve the right to charge reasonable fees for duplicate requests, requests for additional copies of the same data and/or requests which are considered obviously unreasonable or excessive. We can also refuse to provide answers on requests which we consider to be obviously unreasonable or excessive.
31.4. Cookies, tags and other identifiers ("Cookies")